YOU HAVE BOOKED YOUR DREAM SAFARI TOUR AND NOW IT’S TIME TO PREPARE FOR YOUR TRIP. HERE IS A CHECKLIST OF THINGS YOU SHOULD CONSIDER BEFORE YOU LEAVE. • Pay telephone, service provider accounts and bills before you go, so they will not be disconnected while you are away. • Call your credit card companies to advise dates and places to which you will be traveling • Put a hold on newspaper and magazine deliveries. • Ensure arrangements for your pets are in place. • Remove perishable food items from your fridge. • Turn off any preset alarm clocks and electrical appliances at the switch. • If you are taking your cell phone on tour, contact your service provider to ensure international roam is on. • Inform neighbors and neighborhood watch groups of your trip dates. • Make sure your family member or close friends have copies of your travel itinerary; in case they need to contact you. or emergency purposes • Alert us if you have any special food consideration – vegetarian • Some airlines will allow you to check-in online and select your seats before you travel. You can also register online to receive an email or cell text message if your flight is going to be delayed. • Forward your mail or arrange to have it collected or ask the post office to hold it. ________________________________________ TRIP INFORMATION: Kent Safari Team is committed to executing the tour activities as detailed in the itinerary provided. We only request our clients to be understanding, remain calm and flexible on a few isolated occasions where local events may inconvenience the activities on the itinerary. Our clients should also note that the first day of the trip is simply for the drive or flight to the destination as shown on the itinerary and has a few activities planned. We advise that you be conversant with our Kent Safari representative who will take you through the Pre-departure briefings. NOTE: Entebbe international airport is your gateway to and from Uganda. To avoid inconveniences that are occasioned by rushing at the time of departure, we advise that you book international flights departing from Entebbe after 8pm. We will need you to furnish us with the following information: - Airline - Flight number - Arrival and departure date - Flight times ________________________________________ VISA AND CONSULAR ADVICE: Each individual traveler is responsible for obtaining the required visa, as visa requirements vary per country. For visa information, we advise our clients to consult the US State Department and local Embassies for non-US citizens. NOTE: 1. A visa can be obtained at Entebbe international airport on arrival at a fee $50 per person. 2. Visas for all other East African Countries can be obtained, on arrival, at the international airport or at boarder points. ________________________________________ CASH AT HAND: It is crucial to note that in many countries, some local Forex bureaus place much emphasis on quality of the dollar and other foreign currency notes frequently used by most visitors. It is our humble view therefore that you carry new and undamaged bills / notes especially in the dominations of $50 and $100 bills. Major credit cards like Visa and Master card are acceptable in towns. ________________________________________ TRAVEL HEALTH ADVICE Stay healthy while you travel Staying healthy while you travel is vital it isn't all about vaccinations and medicine. Most problems you could face are easily preventable. Drinking bottled, boiled or treated water, washing your hands properly before eating and carefully avoiding insect bites could save your life, money and Time. ________________________________________ yellow fever vaccination: Please remember to get your yellow fever vaccination as it is a crucial requirement especially if you are travelling to Uganda, Kenya, Tanzania and Rwanda. Please be sure to visit the Centers for Disease Control at http://www.cdc.gov/travel. Or check with a physician for more information. ________________________________________ ITINERARY, TRAVEL INSURANCE AND PASSPORT COPIES: Leave a copy of your itinerary, travel insurance and passport to a family member, for reference purposes, in case of an emergency. Travel insurance is also compulsory on all trips. ________________________________________ WHAT TO CARRY: • Rain Jacket /coat • Shoes with good traction • Binoculars • Travel plug adapter with USB port • Antibacterial hand cleaning gel • Good camera with fully charged battery and good memory card storage • First aid kit • Small back park • Sun block hat • Sun glasses • Hiking boots • Mosquito repellent ________________________________________ AMENDMENT FEES: Amendments made on the booking 25 days before departure attracts a surcharge of $25 per amendment. Less than 25 days no amendments or fees will be applied. A changed reservation will be confirmed within 24 hours. Fees Apply: - Changing booking - Changing departure date - Changing guest name - Removing /Replacing a guest - Changing pick up time or location ________________________________________ AGE LIMIT: Some of our tours have strict age limit. Children 13 years and below are not allowed to visit the gorillas or participate in certain activities like canoeing and, for adults above 65 years of age, a medical report may be required. ________________________________________ GENERAL SAFETY TIPS: We prioritize safety of our tours, however travels are susceptible to risks. So, it is important to be prepared and approach all arrangements with utmost caution. It’s advisable to do some research about your destination to equip yourself with some tips to ensure safety. Register your trip and also avail a copy of your emergency contact details to your government travel advisory service (or diplomatic mission) in a country that you are visiting so that they can contact you in case of emergency. This process can be done online and it is also advisable to get contacts of the American Embassy in Uganda, your final destination. Depending on the itinerary you have booked, some activities may carry greater risks or personal injury, we therefore advise that you take great care and strictly adhere to the established pre-cautions before participating. These activities include white water rafting, canoe and boat rides, Gorilla trekking and Chimpanzee tracking, mountaineering, bungee jumping, culture walk or community visit and game drive. For safety, the following must also be accorded due consideration; SAFAETY TIPS - Avoid expensive jewelry.-Hide your cash and Monitor your ATM/ Credit card transactions - Avoid all demonstrations and protests given their potential to turn violent. - Monitor the media for information about any possible security risks and pay close attention to your personal security. - Carry a copy of your passport and avoid hanging alone without the advice of the tour guide. and avoid Voluntary helpers who are not among your group and be worry of any assistance from seemingly helpful strangers however polite or well dressed. In order to safeguard your items and report any lost bank card to your Bank to be blocked. ________________________________________ TERMS AND CONDITIONS: ________________________________________ ACCOMMODATION: Prices for a twin/double shared room are per person, and, rates for single or triple travelers are available on request. Note: a special room at the Airport is arranged for refreshment before departure ________________________________________ TRAVEL INSURANCE: This tour requires that all traveler should have adequate and valid travel insurance covering medical and all personal Emergencies, including repatriation costs and emergency evacuation. We therefore recommend Travel Guard, Allianz and Nomads Travel Insurance” for all your insurance necessities ________________________________________ PRIVACY: We understand and respect the value and importance of your privacy. Be assured therefore that protection of privacy is given the highest priority. All personal information that you avail to us is strictly used for purposes of Safari tour booking. We will endeavor to take all reasonable steps to keep secure any personal information which we hold about the guest. However, cognizant of the rampant cases of hacking into data on the internet, it becomes a bit tricky to guarantee 100% security to data shared through online sources. We therefore will not be held culpable if the breach or hacking into your personal information is by international unauthorized individuals. ________________________________________ FORCE MAJEURE: It is with regret that our office cannot compensate where an impediment to proper performance of duty is as a result of an event above and beyond our own making, control and anticipation nor is it due to the supplier of the service in question. Such events may include unexpected government quarantines, travel bans, riots, civil strife, natural disaster, terrorist acts, border closure, fire, road closures, industrial disputes, extreme weather conditions and other incidents beyond our control. NOTE: In some unfortunate circumstances, getting a park or Gorilla permit may not be guarantee to seeing wildlife in their habitats as unfavorable local conditions may sometimes hinder access to the wildlife. This can happen without prior notice or it can be at short notice. We therefore accept no liabilities in circumstances where Gorilla or wildlife viewing is due to cancellation by the authorities. Where the loss is due to the absence of Gorillas, closure of boarders, national park or security changes, refunding is at the discretion of the responsible offices. However, Kent Tour Safaris shall use all means necessary to obtain the monies / refunds and pass it on to the client. ________________________________________ CANCELLATION AND REFUND: Customers will receive a full refund, less the cost of the non- refundable gorilla permit ($600), within 45 days’ notice of cancellation. Customers will receive a full refund in case of operator’s cancellation due to weather or other unforeseen circumstances, as indicated below; - 10% deposit - No refund - 30 – 44 days - 55% refund - Less than 30 days - No refund Please note that cancellation fees are calculated based on the date we receive your cancellation request. Also note: Sale of Gorilla permits is a preserve of the government (Uganda wildlife Authority), hence, fees for these permits is non–refundable. Thank you, have an ultimate fascinating experience. ________________________________________ CONTACT US Marketing and Sales Team Kent Safaris Tours Silver Arcade Annex #C-07 Opp YMCA - Kampala Uganda Office:0393228997 Cell:+256752010111/ 772537793 Email: marketing@kentsafaris.com Website:www.kentsafaris.com